Patient Capture & Referral Completion

Every leaked referral is lost revenue. Capture patients before they look elsewhere.

Referrals that don't convert to scheduled visits are downstream revenue walking out the door — to urgent care, retail clinics, or competitors who answer first. TxtAccess is a text-first routing layer that closes the gap between referral and booked appointment. No app, no portal, no friction.

No App Required Instant Response Built-In Safety

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Your patients are motivated. Your systems aren't keeping up.

Every extra step — a portal, a phone tree, a Google search — is friction. And the alternatives are getting faster: urgent care, retail clinics, and competitors who answer first.

Referral Leakage

Patients are motivated at the moment of referral — but every extra step is a chance to lose them to a competitor or inaction.

No-Shows & Lost Follow-Through

Without timely follow-up, referrals go cold. Patients forget, get overwhelmed, and never schedule.

Portal Friction = Lost Patients

Apps, passwords, long forms — none of that works in a moment of urgency.

Fragmented Handoffs

"Call this number" isn't a plan. Patients don't know who to ask for, what to say, or what paperwork they need.

Staff Time on Navigation

Staff spend hours fielding "where do I go?" calls that could be automated.

Inequitable Access

Patients without computers, non-English speakers, and basic-smartphone users face the steepest barriers to care.

The Solution

The fastest path from "I need help" to "I have an appointment."

Patients find TxtAccess on discharge paperwork, clinic signage, QR codes, or from their referral coordinator. Then it works.

Patient texts in

From a QR code, discharge packet, or clinic sign. No portal, no login, no app.

Immediate response

Patient gets a reply instantly — routed to the right resource based on what they share.

Matched + armed

Connected to the right provider — with what to say, who to ask for, and what to bring.

Follow-up loop

Check-in at 48 hours and 5–10 days. Didn't get scheduled? Options broaden automatically. No one falls through the cracks.

Why TxtAccess

A routing layer on top of your existing systems.

Not a chatbot. Not a portal replacement. A routing layer that makes your existing resources reachable at the moment patients need them — before they look elsewhere.

💬

Text-First Access

Any phone. No app, no login. Patients respond on their own time.

🔀

Multi-Path Routing

Emergency, scheduling, department, programs, or information — referred in <10 seconds.

📋

Practical Next Steps

What to say when you call, what to ask for, what paperwork to bring.

🔄

Follow-Up Loop

Check-ins at 48 hours and 5–10 days. Not scheduled yet? Options broaden automatically.

🌐

Multilingual & Equitable

Responds in the patient's language. Works on basic smartphones — no data plan required.

🛡️

Safety Guardrails

Auto-routes crises to 988/911. Clear medical advice boundaries. Full audit trails.

Measurable Impact

The metrics your board already tracks.

TxtAccess is built to move them — with data from every patient interaction.

📅 Referral-to-Appointment
How quickly referrals convert to booked visits

🔗 Referral Completion
% of referrals that result in a scheduled appointment

🔒 In-Network Retention
Patients kept in-system vs. lost to competitors

⏱️ Staff Time per Referral
Hours redirected from routing calls to higher-value work

📈 Program Utilization
Patients connected to services you already offer but underutilize

⭐ Patient Satisfaction
Experience from referral through first scheduled visit

Meet The Team

Built by operators, for operators

Founder & Engineer

Emily Smith

Founder, Side Nerd Apps

I'm the founder of Side Nerd Apps, where I build focused, high-impact software for organizations that need to move fast.

I've consulted for IBM and Synchrony on analytics, messaging infrastructure, and data strategy — building the systems that turn engagement into measurable outcomes.

In 2023 I created Ither, a text-based management platform used by nonprofits. TxtAccess applies the same patent-pending SMS technology to health system patient navigation — turning referrals into scheduled care.

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